Privacy Policy
How ComfortCV handles your personal data.
1. Introduction
ComfortCV (hereinafter: "we", "us" or "ComfortCV") attaches great importance to the protection of your personal data. In this privacy policy we explain what data we collect, why we collect it, and how we protect it. We comply with the General Data Protection Regulation (GDPR).
2. Who are we?
ComfortCV is the data controller for the processing of personal data as described in this policy.
- Company name: ComfortCV
- Address: [street + number], [postcode] [city]
- Chamber of Commerce number: [CoC number]
- Email: info@comfortcv.nl
- Phone: 085 050 1600
3. What data do we collect?
We process personal data that you provide to us directly, for example via the contact or quote form, by phone, email or WhatsApp. This includes the following data:
- First and last name
- Address details (postcode and city)
- Phone number
- Email address
- Details about your boiler and the service requested
- Any additional information you include in a message
4. Why do we process this data?
We use your personal data for the following purposes:
| Purpose | Legal basis (GDPR) |
|---|---|
| Preparing a quote | Performance of a contract / at your request |
| Scheduling and carrying out work | Performance of a contract |
| Contacting you about your request | Legitimate interest |
| Processing payments and invoicing | Legal obligation |
5. How long do we retain your data?
We do not retain your personal data for longer than is necessary for the purposes for which it was collected. For administrative and tax records a statutory retention period of 7 years applies. Enquiries that do not result in a job are retained for a maximum of [e.g. 12 months].
6. Sharing with third parties
We do not sell your data to third parties. We only share your data where this is necessary for the provision of our services or to comply with a legal obligation. Examples include:
- Boiler suppliers (only where necessary for delivery)
- Our accountant or bookkeeping firm
- IT and hosting parties that support our website and systems
With parties that process data on our behalf we conclude a data processing agreement.
7. Cookies
Our website uses [functional and/or analytical] cookies. Functional cookies are necessary for the operation of the website. [Adjust this paragraph to reflect your actual cookie usage, for example Google Analytics, and add a cookie banner if required.]
8. Security
We take appropriate technical and organisational measures to protect your personal data against loss or unlawful processing. If you believe your data is not properly secured, please contact us.
9. Your rights
Under the GDPR you have the following rights:
- Right of access to your personal data
- Right to rectification or completion
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object to processing
Would you like to exercise one of these rights? Please send an email to info@comfortcv.nl. We will respond within four weeks.
10. Complaints
Do you have a complaint about the way in which we handle your personal data? Please contact us first. If we are unable to resolve the matter together, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.
11. Changes
We may update this privacy policy from time to time. The most recent version will always be available on this page.
Last updated: [date to be filled in]
